CertBB&C has been designed to develop and enhance understanding of the FCA's conduct of business regime in relation to business banking customers, and to set an independent standard in customer service excellence. It provides the essential knowledge of the UK business banking environment, a thorough grounding in the  workings of the sector and a detailed understanding of the regulatory landscape. Completion enables you to demonstrate high standards of professionalism and enhance your credentials for a successful career in business banking.